FAQ - Online Store Closure

Why is your online shop closing? 

As a charity that relies solely on the generosity of supporters, it is vital that we focus on the most effective ways to raise income so that we can continue providing the best possible care for the animals who need us. After careful consideration we have made the decision to close our online retail shop in order to reallocate resources where they can have a bigger impact. The shops at our three centres will continue to operate as normal. 

Does the closure of your shop mean Battersea is struggling financially? 

Thanks to the ongoing generosity of our supporters, Battersea remains in a stable financial position. The decision to close our online shop is about prioritising our resources effectively.

Will I still be able to purchase items from one of the shops at your three centres and have them sent to me?

Unfortunately, we are unable to offer a mail order service from any of our shops at our centres.

When is the last day I can place an order online? 

You can place an order online up to and including the 31 July 2025. Any orders received after this day will not be processed. 
 
What do I do if I wish to return an item after the online shop is closed?

You can returned items up to 14 days of receipt of goods for a full refund although you may be asked to pay for the cost of returning the goods. The original payment will be refunded in full within 30 days. If your items are faulty, then you can return your items up to 30 days of receipt of goods. 
  
Please contact a member of our Customer Service Team if you have any questions about cancelling, returning, or refunding an order. 
 
How do I contact Battersea about an order I placed or another general enquiry?

Our Customer Service team will be happy to help with any enquiry you have in relation to the shop. You can email on shop@battersea.org.uk or phone 020 7627 9228 and leave a message. We aim to answer within 48 hours excluding public holidays.