FAQ - Online Store Closure

Why have you stopped selling physical gifts for pets and humans?

As a charity that relies solely on the generosity of supporters, it is vital that we focus on the most effective ways to raise income so we can continue providing the best possible care for the animals who need us. After careful consideration we have made the decision to discontinue selling physical gifts for pets and humans so we can reallocate resources where they can have a bigger impact.

Can I purchase gifts from one of the shops at your three centres and have them sent to me?

Unfortunately, we are unable to offer a mail order service from any of the shops at our centres.

Can I still purchase virtual gifts online to help support the animals in your care?

Yes, you can!  Whether it’s a birthday, anniversary, Christmas or another occasion, our virtual gifts help support the animals in our care. When purchased, you will receive an e-certificate by email which can be sent on to loved ones.

How do I contact Battersea about an order I’ve placed or another shop enquiry?

Our Customer Service team will be happy to help with any enquiry you have in relation to the shop. You can email on shop@battersea.org.uk or phone 020 7627 9228 and leave a message. We aim to answer within 48 hours excluding weekends and public holidays.