Terms & Conditions

This website is provided by Battersea Dogs & Cats Home. Please read these conditions, legal notices and disclaimers carefully before using the site. Your use of the site constitutes your agreement to abide by these conditions, legal notices and disclaimers.

Our Privacy Policy also forms part of these Terms and Conditions and should be read in conjunction with them. We use, store and process information about you in accordance with our Privacy Policy. By using our websites, you agree to our use, storage and processing of your information in accordance with that Policy.

While this site is constantly monitored and updated, Battersea Dogs & Cats Home accepts no responsibility for the accuracy of the information.

The content of the site is provided for general information only and is not intended as specific advice. Users who rely on the information contained within this website do so at their own risk. The information is made available for public use solely on the basis that Battersea Dogs & Cats Home excludes to the extent lawfully permitted any and all liability for any loss or damage to data or computer systems which result from use of this site.




All sizes and weights are approximate. Supplies of goods are subject to availability. If occasionally an item is not available a carefully selected alternative may be sent. If the substitute item is not acceptable, please contact shop@battersea.org.uk within  of delivery to arrange for the return of the goods and a full refund will be issued. This does not affect your statutory rights as a consumer.

If your goods are damaged in transit please contact shop@battersea.org.uk within 7 days of receipt. We guarantee to replace your item(s) or refund your money.

On receipt of the goods, if you wish to cancel the order for any reason, you need to do so within 7 working days . You may be asked to pay for the cost of returning the goods, but the original payment will otherwise be refunded in full within 30 days of cancellation. Please contact a member of our Customer Service Team if you have questions about cancelling, returning or refunding an order.


Battersea adheres to Payment Card Industry standards for the secure processing of credit and debit cards (PCI-DSS). More information on PCI-DSS is available at www.pcisecuritystandards.org


We deliver goods to all UK addresses with a Royal Mail postcode. We currently offer the following delivery options to choose from:

  • Standard Shipping (3-5 Working Days) - £4.00
  • Christmas catalogue orders (within 5 working days of receipt of order) - £4.95

Please contact our Customer Services team regarding delivery to addresses outside of the UK. Please allow 28 days for deliveries. 


    Please email shop@battersea.org.uk if you would like to discuss any complaint regarding a Battersea Dogs & Cats Home shop item. We endeavour to respond to all complaints within five working days.


    Battersea will not sell or share your personal data with any third party for their marketing purposes but will share with a third party in order to fulfil your order and send your purchases to you. Any third party we work with for fulfilment will be done under a contract, and we will only process your personal data in accordance with Data Protection Laws and our Privacy Policy

    Battersea may contact you for marketing purposes by post under our legitimate interest, or by email, telephone or text message if we have your permission to do so. If you would like us not to contact you or want to change the way we communicate with you at any time, or you have any questions about how Battersea uses your personal data, please contact our Supporter Services team on 0300 323 1216, supporterservices@battersea.org.uk, or by writing to: Supporter Services Team, Battersea Dogs & Cats Home, 4 Battersea Park Road, London SW8 4AA


    Battersea reserves the right to make changes to these Terms and Conditions. Please check these Terms and Conditions from time to time to take notice of any changes made.



    All material on this site is copyright of Battersea Dogs & Cats Home or third parties working on behalf of the Home. You may view the contents of the site on screen, and you may print one copy of any leaflets and factsheets contained on the site for that purpose, but if you require multiple copies of any leaflets or factsheets, please contact communications@battersea.org.uk.

    Images for media use can be obtained by emailing press@battersea.org.uk.

    No other part of this site may be copied, reproduced, published, modified, transmitted or broadcast without the prior permission of the Communications team at Battersea.

    The Battersea logo is subject to copyright and may not be used without prior consent of the Brand team.